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Director
of Account Management
Director
of Account Management
Join
the dynamic and exhilarating team at ClickAction as a senior member of our
Client Services team. You will be responsible for a team of Account Managers
that work directly with our accounts on a daily basis helping them manage
their emarketing efforts. You will work with world class marketers such as
Brooks Brothers, Dean & Deluca, Boise Cascade, Best Foods, BusinessWeek,
Bissell, and Sara Lee. If you are a service-oriented professional that loves
managing in a vibrant environment, this is an opportunity for you to shine.
The responsibilities for the position include:
•
Direct management responsibility for 10-12 professional Account Managers.
•
Drive ClickAction revenues by working closely with Account Managers and key customers to understand and service their needs for e-marketing services.
• Assist in the management of relationships with key clients and provide the highest level of customer service in an effort to attain high levels of customer satisfaction.
• Devise ways to strategize and outline effective e-marketing programs that drive results.
• Ensure Account Managers have the proper training and tools to manage accounts most effectively.
• Be an internal advocate for client needs.
The
ideal candidate for this position:
•
Smart, energetic, creative, and a real go-getter.
•
An awesome manager.
• Passionate about the benefits and value of e-marketing.
• 6+ years of marketing, business development, and/or customer service planning & implementation in a high-tech environment.
• 4 years of brand marketing, direct marketing and/or e-mail marketing experience. (Agency experience a plus.)
• Excellent communication skills (oral and written).
• Excellent presentation skills.
• Experience with project and client management.
• Great creative problem solver and quick thinker.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Ability to thrive in a fast-paced environment.
• Ability to learn new things quickly and adapt to change.
• Bachelors degree required, MBA preferred.
Account
Manager
We
are searching for a strong marketing professional who is a resourceful and
creative team player with high energy and a positive attitude. This candidate
will be responsible for working with clients directing all of their emarketing
efforts. If you are the right candidate, you are confident, a saavy account
manager, and a creative problem solver. You ideally have experience in both
direct and Internet marketing...and agency experience would be a real plus!!
Responsibilities
include:
•
Working with clients to launch, maintain and encourage use of our proprietary, web-based service.
•
Working with marketing executives of our client organizations to develop marketing objectives, strategies and plans.
• Leading the design, execution and analysis of clients opt-in e-mail marketing campaigns.
• Understand the clients web marketing strategies, promotional style, customer service initiatives in order to customize programs to meet their specific needs.
Qualifications:
•
Experience in Marketing or service industry such as consulting, banking, direct marketing or advertising.
•
Experience with project and client management.
• Excellent interpersonal skills.
• Ability to quickly learn new computer programs/systems.
• Bachelors degree required.
