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Manager
of Development
Experience:
•
2 years Java.
•
2 years Solaris.
• 2 years Oracle.
• Weblogic application Server.
• Object Oriented Design.
• 1 year XML.
• Great people management skills.
Personal:
•
Excellent problem solving and critical thinking skills.
•
Ability to assimilate new concepts quickly and easily.
• A positive attitude.
• Self directed.
Work
Environment:
A calm, productive environment where quality is rewarded. The Technical Support
Analyst will provide on-site support services to internal service teams. The
goal is to establish an overall end-to-end partnership with the service team
that fosters proactive planning, improves communications, maximizes effectiveness
and productivity for both teams within regards to the ClickAction ERM applications.
The goal of the Technical Support operation is to be low volume, high touch,
high value in building a partnership with ClickAction Customer Service teams
and ultimately, the ClickAction customer.
Typical duties include:
•
Provide training in technology area as well as customer environments.
•
Research technical and industry related issues.
• Root cause analysis of difficult problems and their solutions.
• Issue management & tracking.
• Facilitate resolution of support requests for the customer.
• Identify and communicate pertinent Technical Bulletins.
• Communicate ClickAction's future enhancements plans.
• Perform regular status reviews of problems/issues.
• Interface with ClickAction Development, Consulting and Network Operations.
• Provide enhancement management.
• Provide education/communications on support efficiencies and ClickAction Support Services.
• Perform trend analysis and initiate corrective actions.
• Stability maintenance for ClickAction Applications.
Qualifications:
•
Experience with Oracle database and/or applications/CRM products.
•
Understanding of Apps technology stack.
• In-depth technical knowledge of one or more Application products.
• Detailed understanding of Internet and web technologies (including HTML, Java, XML, etc.).
• Understand business-impact of technology problems.
• Demonstrated ability to coordinate the resolution of escalated issues.
• Proven multi-tasking skills.
• Excellent written and oral communication skills.
• A good understanding of support processes.
• Manage escalated technical situations & develop action plans.
• Provide proactive support to benefit the customer.
• Ability to facilitate issues with Development and Support.
• The ability to perform in-depth analysis.
• Highly motivated and enthusiastic.
Other:
•
Excellent oral and written communication skills.
•
Exercise good judgment with respect to the customer and ClickAction.
• Strong team player.
• Self-starter, innovative, resourceful, and results oriented.
Education/Experience
•
Degree/Major: BS in Computer Science, Eng., Mathematics or equivalent experience.
•
Years Experience: At least 3 years of relevant experience (or equivalent).
Senior
Java Developer
Responsibilities:
•
Develop a distributed 3-tier web application using EJB, servlets and JHTML/JSP pages on a Java web server.
•
Working from design specifications, produce structured and easily maintainable code inaccordance with industry best practices.
• Lead the programming team in delivering on-schedule and quality software.
• Conduct walkthrough of written programs to ensure quality of the programs.
• Mentor junior staff and impart knowledge to others.
Experience:
•
5 years of hands-on, full life cycle object-oriented development of enterprise-level applications, along with 3-Tier Client and Server Architecture. (C++, Java, Smalltalk).
•
2 years system development experience in server-side Java.
• Successfully designed, implemented, and delivered on time two or more substantial enterprise software projects.
• Experience in the use of development, design and debug tools.
• Code management practices and tools.
• Profiling and personalization systems.
• E-commerce.
Working
knowledge of the following:
•
Servlet, JSP, JavaBean EJB, RMI, JDBC, JTS, JTA, HTML, JavaScript, Unix, preferably Sun/Solaris, relational databases, Distributed transaction processing, Web servers (Apache, NES), BEA Weblogic.
•
OOA, OOD desirable.
• User Interface Design skills desirable.
Personal:
•
Ability to lead software engineers in a team development environment.
•
Excellent verbal and written communication skills.
• Excellent problem solving and critical thinking skills.
• Ability to assimilate new concepts quickly and easily.
• A positive attitude.
• Self directed.
Education:
•
BSCS or equivalent.
Work
Environment:
•
A calm, productive environment where quality is rewarded.
