ClickAction Operations

Senior Solaris System Administrator

System Administrator

Senior Oracle DBA

Technical Support Analyst

Technical Writer

Senior Solaris Systems Administrator - Swing & Grave Shift

Responsibilities:

•
Installation, maintenance, and upgrade of computer hardware and software.

•
Controls user access and passwords.

• Trains personnel on system usage.

• System Administrator support for Enterprise Class business systems with a projected uptime of 99.7%.

• Must integrate well with other groups.

• Must be able to stop one project and start on another depending upon priorities.

• Will report to the VP of Internet Systems or his designate.

Qualifications:

•
Enterprise email system experience greatly desired.

•
Solaris 2.X system administration experience required.

• Skilled with Solaris system monitoring and performance analysis.

• Oracle experience a major plus. (SQL, SQL*Net, SQL*Plus, DB backups, DB, System analysis).

• Experience with webservers (NES, Apache, etc.).

• Excellent team player.

• Strong organizational skills and detail oriented.

• Must wear Pager at all times.

• Excellent problem solving skills.

• Strong communication skills.

• Self-starter - doesn't need to be micro-managed.

Skill Level Desired:

•
Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS and NIS, can use nslookup or diag to check information in the DNS, understands TCP/IP concepts and is skilled with network analysis and monitoring.

•
Ability to write scripts in some administrative language (Perl, a shell). Is comfortable with most aspects of UNIX systems administration; for example, configuration and management of large scale mail systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.

• Strong inter-personal and communication skills; training users in complex topics, independent problem solving; self-direction. Ability to identify tasks which require automation and automate them. Ability to oversee novice systems administrators or operators.

• A solid understanding of a UNIX-based operating system; understands paging and swapping, interprocess communication, devices and what device drivers do, file system concepts ("inode", "superblock"), can use performance analysis to tune systems.

Required Background:

•
More than five years previous production systems administration experience at a senior level.

•
Desirable: A degree in computer science or equivalent experience.

• Programming background in any applicable language..

Systems Administrator

If you meet these qualifications and would like to explore a position with ClickAction, then please send your resume to clickdev_hr@clickaction.com.

Experience:

•
4 years Solaris.

•
2 years Oracle.

• 2 years MS NT.

• General knowledge of Java.

•
Weblogic application server.

Personal:

•
Excellent problem solving and critical thinking skills.

•
Ability to assimilate new concepts quickly and easily.

• A positive attitude.

• Self directed.

Senior Oracle DBA

Responsibilities:

•
Install and maintain Oracle Databases and Oracle Applications.

•
Install and maintain Vendor supported databases and products.

• Develop, maintain and document administration tools and strategies.

• Develop and implement performance tuning strategies.

•
Establish and maintain security and integrity controls.

• Participate as part of a team providing 7x24 support.

• Cross train with other DBA's and System Administrators on the team.

Qualifications:

•
2+ years of experience of production database support.

•
Strong database and application (SQL) tuning skills.

• Strong skills and hands-on experience with SQL Loader.

• Strong technical skills in UNIX (Solaris).

•
Exposure to Veritas; Volume Manager, VCS, etc.

• Skill with RAID Technologies.

• JDBC, ODBC.

• Java skill a huge plus.

• Excellent team player.

• Willing to learn new technologies.

• Strong organizational skills and detail oriented.

• Excellent problem solving skills.

• Strong communication skills.

• Good customer support skills.

• Willing to carry a pager.

Skill Level Desired:

•
Familiarity with fundamentals in Relational Database computing environment concepts; can configure and load Oracle Instances, can perform system tuning and are aware of kernel parameters, etc., understands TCP/IP concepts and is skilled with database analysis and monitoring.

•
Ability to write scripts in some administrative language (Perl, a shell).

• Proficiency with AWK required.

• Is comfortable with most aspects of UNIX (Solaris) systems administration; for example, configuration and management of system, installation and configuration issues, fundamentals of security, installing third-party software.

•
Strong inter-personal and communication skills; training users in complex topics, independent problem solving; self direction. Ability to identify tasks which require automation and automate them. Ability to oversee novice database administrators.

• A solid understanding of a UNIX-based operating system; understands paging and swapping, interprocess communication, devices and what device drivers do, file system concepts ("inode", "superblock"), can use performance analysis to tune systems.

Required Senior Background:

•
IMore than five years previous production database administration experience at a senior level.

•
Desirable: A degree in computer science or equivalent experience.

• Programming background in any applicable language.

Technical Support Analyst

The Technical Support Analyst will provide on-site support services to internal service teams. The goal is to establish an overall end-to-end partnership with the service team that fosters proactive planning, improves communications, maximizes effectiveness and productivity for both teams within regards to the ClickAction ERM applications. The goal of the Technical Support operation is to be low volume, high touch, high value in building a partnership with ClickAction Customer Service teams and ultimately, the ClickAction customer.

Typical duties include:

•
Provide training in technology area as well as customer environments.

•
Research technical and industry related issues.

• Root cause analysis of difficult problems and their solutions.

• Issue management & tracking.

•
Facilitate resolution of support requests for the customer.

• Identify and communicate pertinent Technical Bulletins.

• Communicate ClickAction's future enhancements plans.

• Perform regular status reviews of problems/issues.

• Interface with ClickAction Development, Consulting and Network Operations.

• Provide enhancement management.

• Provide education/communications on support efficiencies and ClickAction Support Services.

• Perform trend analysis and initiate corrective actions.

• Stability maintenance for ClickAction Applications.

Qualifications:

•
Experience with Oracle database and/or applications/CRM products.

•
Understanding of Apps technology stack.

• In-depth technical knowledge of one or more Application products.

• Detailed understanding of Internet and web technologies (including HTML, Java, XML, etc.).

•
Understand business-impact of technology problems.

• Demonstrated ability to coordinate the resolution of escalated issues.

• Proven multi-tasking skills.

• Excellent written and oral communication skills.

• A good understanding of support processes.

• Manage escalated technical situations & develop action plans.

• Provide proactive support to benefit the customer.

• Ability to facilitate issues with Development and Support.

• The ability to perform in-depth analysis.

• Highly motivated and enthusiastic.

Other:

•
Excellent oral and written communication skills.

•
Exercise good judgment with respect to the customer and ClickAction.

• Strong team player.

• Self-starter, innovative, resourceful, and results oriented.

Education/Experience:

•
Degree/Major: BS in Computer Science, Eng., Mathematics or equivalent experience.

•
Years Experience: At least 3 years of relevant experience (or equivalent).

Technical Writer

ClickAction is developing an enterprise eCRM application and is seeking a technical writer to write and publish online and hard copy documents for the new product. This position will create and maintain outstanding technical documentation supporting the development and deployment of a new software product.

The target audiences for the deliverables include: intranet application managers, corporate systems developers, marketing professionals, and software developers.

Tasks include: designing and writing user documentation (includes Online Help, Installation Guide, User Guide, and Upgrade Guide), designing and creating product/service tutorials, publishing and editing Javadoc API specifications.

Candidates for this position will have:

•
An enterprise software background and some experience with customer relationship management (CRM) applications.

•
A minimum of 3-5 years technical writing and training experience.

• 2+ years experience documenting enterprise products.

• Must understand the document production process, work quickly, and communicate well with product development team and other writers.

•
Must be a competent self-starter able to develop and design complex document sets from scratch.

• A degree in Technical Writing, Computer Science, English, Journalism, or a related field, OR a proven ability to research and write software documentation.

• Experience with FrameMaker, Word, and HTML helpful.

• Knowledge of Javadoc a plus.

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Careers | Job Listings | Operations

•	Installation, maintenance, and upgrade of computer hardware and software.
•	Controls user access and passwords.
•	Trains personnel on system usage.
•	System Administrator support for Enterprise Class business systems with a projected uptime of 99.7%.
•	Must integrate well with other groups.
•	Must be able to stop one project and start on another depending upon priorities.
•	Will report to the VP of Internet Systems or his designate.

•	Enterprise email system experience greatly desired.
•	Solaris 2.X system administration experience required.
•	Skilled with Solaris system monitoring and performance analysis.
•	Oracle experience a major plus. (SQL, SQLNet, SQLPlus, DB backups, DB, System analysis).
•	Experience with webservers (NES, Apache, etc.).
•	Excellent team player.
•	Strong organizational skills and detail oriented.
•	Must wear Pager at all times.
•	Excellent problem solving skills.
•	Strong communication skills.
•	Self-starter - doesn't need to be micro-managed.

•	Familiarity with fundamental networking/distributed computing environment concepts; can configure NFS and NIS, can use nslookup or diag to check information in the DNS, understands TCP/IP concepts and is skilled with network analysis and monitoring.
•	Ability to write scripts in some administrative language (Perl, a shell). Is comfortable with most aspects of UNIX systems administration; for example, configuration and management of large scale mail systems, system installation and configuration, printing systems, fundamentals of security, installing third-party software.
•	Strong inter-personal and communication skills; training users in complex topics, independent problem solving; self-direction. Ability to identify tasks which require automation and automate them. Ability to oversee novice systems administrators or operators.
•	A solid understanding of a UNIX-based operating system; understands paging and swapping, interprocess communication, devices and what device drivers do, file system concepts ("inode", "superblock"), can use performance analysis to tune systems.

•	More than five years previous production systems administration experience at a senior level.
•	Desirable: A degree in computer science or equivalent experience.
•	Programming background in any applicable language..

•	4 years Solaris.
•	2 years Oracle.
•	2 years MS NT.
•	General knowledge of Java.
•	Weblogic application server.

•	Excellent problem solving and critical thinking skills.
•	Ability to assimilate new concepts quickly and easily.
•	A positive attitude.
•	Self directed.

•	Install and maintain Oracle Databases and Oracle Applications.
•	Install and maintain Vendor supported databases and products.
•	Develop, maintain and document administration tools and strategies.
•	Develop and implement performance tuning strategies.
•	Establish and maintain security and integrity controls.
•	Participate as part of a team providing 7x24 support.
•	Cross train with other DBA's and System Administrators on the team.

•	2+ years of experience of production database support.
•	Strong database and application (SQL) tuning skills.
•	Strong skills and hands-on experience with SQL Loader.
•	Strong technical skills in UNIX (Solaris).
•	Exposure to Veritas; Volume Manager, VCS, etc.
•	Skill with RAID Technologies.
•	JDBC, ODBC.
•	Java skill a huge plus.
•	Excellent team player.
•	Willing to learn new technologies.
•	Strong organizational skills and detail oriented.
•	Excellent problem solving skills.
•	Strong communication skills.
•	Good customer support skills.
•	Willing to carry a pager.

•	Familiarity with fundamentals in Relational Database computing environment concepts; can configure and load Oracle Instances, can perform system tuning and are aware of kernel parameters, etc., understands TCP/IP concepts and is skilled with database analysis and monitoring.
•	Ability to write scripts in some administrative language (Perl, a shell).
•	Proficiency with AWK required.
•	Is comfortable with most aspects of UNIX (Solaris) systems administration; for example, configuration and management of system, installation and configuration issues, fundamentals of security, installing third-party software.
•	Strong inter-personal and communication skills; training users in complex topics, independent problem solving; self direction. Ability to identify tasks which require automation and automate them. Ability to oversee novice database administrators.
•	A solid understanding of a UNIX-based operating system; understands paging and swapping, interprocess communication, devices and what device drivers do, file system concepts ("inode", "superblock"), can use performance analysis to tune systems.

•	IMore than five years previous production database administration experience at a senior level.
•	Desirable: A degree in computer science or equivalent experience.
•	Programming background in any applicable language.

•	Provide training in technology area as well as customer environments.
•	Research technical and industry related issues.
•	Root cause analysis of difficult problems and their solutions.
•	Issue management & tracking.
•	Facilitate resolution of support requests for the customer.
•	Identify and communicate pertinent Technical Bulletins.
•	Communicate ClickAction's future enhancements plans.
•	Perform regular status reviews of problems/issues.
•	Interface with ClickAction Development, Consulting and Network Operations.
•	Provide enhancement management.
•	Provide education/communications on support efficiencies and ClickAction Support Services.
•	Perform trend analysis and initiate corrective actions.
•	Stability maintenance for ClickAction Applications.

•	Experience with Oracle database and/or applications/CRM products.
•	Understanding of Apps technology stack.
•	In-depth technical knowledge of one or more Application products.
•	Detailed understanding of Internet and web technologies (including HTML, Java, XML, etc.).
•	Understand business-impact of technology problems.
•	Demonstrated ability to coordinate the resolution of escalated issues.
•	Proven multi-tasking skills.
•	Excellent written and oral communication skills.
•	A good understanding of support processes.
•	Manage escalated technical situations & develop action plans.
•	Provide proactive support to benefit the customer.
•	Ability to facilitate issues with Development and Support.
•	The ability to perform in-depth analysis.
•	Highly motivated and enthusiastic.

•	Excellent oral and written communication skills.
•	Exercise good judgment with respect to the customer and ClickAction.
•	Strong team player.
•	Self-starter, innovative, resourceful, and results oriented.

•	Degree/Major: BS in Computer Science, Eng., Mathematics or equivalent experience.
•	Years Experience: At least 3 years of relevant experience (or equivalent).

•	An enterprise software background and some experience with customer relationship management (CRM) applications.
•	A minimum of 3-5 years technical writing and training experience.
•	2+ years experience documenting enterprise products.
•	Must understand the document production process, work quickly, and communicate well with product development team and other writers.
•	Must be a competent self-starter able to develop and design complex document sets from scratch.
•	A degree in Technical Writing, Computer Science, English, Journalism, or a related field, OR a proven ability to research and write software documentation.
•	Experience with FrameMaker, Word, and HTML helpful.
•	Knowledge of Javadoc a plus.